Online Disability Awareness Training
If you run or work in a business that provides service to the public, you’re going to be coming into contact with a wide range of people.
Most likely some will be seniors or baby boomers and, according to statistics, one in five will be a person with a disability. In fact, according to the Australian Human Rights Commission, 50% of people over the age of 55 will have some sort of disability whether they identify with it or not.
So when that person comes to you for service, will you know the best way to interact with them; what language to use and what the appropriate etiquette is? Will you feel confident or will you feel uncomfortable?
We offer a flexible fee structure to suit businesses of all sizes.
Avoid Those Awkward Oops Moments!
Let’s face it, they’re not always just awkward oops moments. They cause embarrassment and discomfort to both the customer and the staff member. And sometimes they even lead to a complaint being made with the Human Rights Commission. Not to mention some very bad press for your business.
In 2016 the Human Rights Commission reported that disability complaints were on the rise. They made up the highest number of all complaints received, particularly around employment, and goods and services.
Complaints around goods and services made up 33% overall.
Our training will help you and your staff become aware of your responsibilities under the law. No more oops moments means you reduce the risk to your business and brand reputation.
What’s Covered
Course Outcomes
Accessible Tourism – The Demography
Types of Disabilities – Visible vs Invisible
Language – Are you saying the right thing?
Behavior – What to do and when
Etiquette – The key to the best service
Legislation – Know your responsibilities
Gain an insight into the people who make up the market
Feel confident and comfortable when interacting with customers
Enable staff to provide the highest level of service to people with disabilities
Create a higher level of customer satisfaction
Reduce the risk of complaints being lodged
Promotes your business as a good corporate citizen
Take a Look
Time Poor?
We understand that it’s not always easy to get your staff all in the one place at the one time. Although face to face training is optimal, it can be time consuming and expensive.
With our Online Disability Awareness Training, each staff member can do the course at a time that suits them. It takes less than an hour to complete, and if they’re interrupted, they can just pick up where they left off.
On completion of the training, each participant will receive a certificate of completion from Inclusive Tourism.
Display the certificates on your counters, add them to your website. Let people know your staff are Disability Aware and ready to provide the highest level of customer service possible!
Clear and concise course, gives a great foundation for service staff and other people wanting to be mindful of best practice when interacting with people with disability in our communities and especially in the workplace. The end of module questions allow me to transfer the theory into a realistic scenario, some of the questions really made me think about the best way to support others and my own attitudes and behaviour. I’d definitely recommend this to my colleagues. – Heather T
Thoroughly recommend taking this course….
For anyone. I thought I was up to speed with disability awareness having been married to a differently abled man for ten years, but i learned a lot and it was great to refresh my thinking. You will be surprised.” – Lydia N, Customer Service Manager
Single User Access
One to TwentySME License
Twenty to One Hundred20 - 100 Users
$43.00 per User
Pre-Purchase or Pay As You Go
White Label Branding Option
Call Today – 1300 88 11 94
Corporate License
One Hundred Plus100+
More Than 100 Users?
We Can Tailor Plans to Suit Your Needs.
Including Your Own Branding
Call Today – 1300 88 11 94