Melissa James is the CEO and Founder of Inclusive Tourism, which is the parent to the multi award winning website cangoeverywhere.com.au She began her accessible tourism crusade after experiencing firsthand the difficulties of travelling with people with special requirements and the lack of information available to them.
She has created CanGoEverywhere to be the conduit between travellers and accessibility-friendly destinations and services. By providing information on accessible businesses and service providers around the country, CanGo helps people with special requirements have more confidence to travel and know their needs will be met – because let’s face it; everyone deserves a holiday without hassle!
Melissa has built up a wealth of knowledge in the accessible tourism space. She can provide advice and support to operators wanting to implement change within their businesses. By helping them to identify barriers and implement simple, inexpensive improvements she enables them to maximize accessibility.
Melissa and her team have also developed a suite of training products to assist front line staff with ‘how to’ for patrons with accessibility requirements. People that undertake this training learn how to engage with confidence and understanding, helping them to provide their guests with the highest level of service. Click here for more information about our training services.
Melissa is also a sought after speaker and contributes articles to a variety of publications. She speaks to many business groups, educating them on the practical elements, as well as the economic and social benefits of being accessible. This in turn is a positive for local communities as cafes, restaurants and other tourism related businesses recognise the benefits of becoming accessible.