Brisbane Airport Supports Travelers with Invisible Disabilities


Many Australian airports offer assistance to people with disability, but Brisbane Airport’s new program will support travellers with hidden disabilities and other airports are soon to follow suite. The Australian-first program, which has already been successfully implemented in the United Kingdom, will help people with hidden conditions and disabilities such as anxiety, autism or dementia feel less overwhelmed in the often chaotic airport environment. The use of a lanyard will discreetly allow airport staff to provide extra support when it comes to offering a quieter check-in and simpler process when awaiting flights and boarding a plane. Head of Media and Corporate Communications at Brisbane Airport Corporation, Leonie Vandeven says airport staff will ask travellers where they would be more [...]