If you run or work in a business that provides service to the public, you’re going to be coming into contact with a wide range of people.
Most likely some will be seniors or baby boomers and, according to statistics, one in five will be a person with a disability. In fact, according to the Australian Human Rights Commission, 50% of people over the age of 55 will have some sort of disability whether they identify with it or not.
So when that person comes to you for service, will you know the best way to interact with them; what language to use and what the appropriate etiquette is? Will you feel confident or will you feel uncomfortable?
We offer a flexible fee structure to suit businesses of all sizes.