There are only two places a service animal is not allowed...And a holiday park isn't one of them.Another perfect example of a situation that could have been avoided with some Inclusive Customer Service training.A South Australian family have had their much-needed holiday ruined after their eight-year-old son’s service dog was refused entry into a holiday park.Logan Reese lives with an acquired brain injury as a result of a tumour he was born with. His assistance dog Hunter supports him with everything, and is trained to respond to medical emergencies, including seizures.But, on Saturday the service dog was refused entry to the Marion Holiday Park, forcing the family to forfeit a much-needed break in Adelaide.Mother Murriana Reece told 9News she was [...]
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So far Melissa James has created 17 blog entries.
Many Australian airports offer assistance to people with disability, but Brisbane Airport’s new program will support travellers with hidden disabilities and other airports are soon to follow suite. The Australian-first program, which has already been successfully implemented in the United Kingdom, will help people with hidden conditions and disabilities such as anxiety, autism or dementia feel less overwhelmed in the often chaotic airport environment. The use of a lanyard will discreetly allow airport staff to provide extra support when it comes to offering a quieter check-in and simpler process when awaiting flights and boarding a plane. Head of Media and Corporate Communications at Brisbane Airport Corporation, Leonie Vandeven says airport staff will ask travellers where they would be more [...]
Southern Cross Uni has brought the subject of Accessible Tourism into the classroom. I was recently asked to be a guest lecturer to first year students as part of the Tourism degree. There were two parts to the request, the first to deliver in person at the Gold Coast campus and the second to record a piece for the online platform. You can view that on YouTube here. The subject for the day was all about different types of tourists. With accessible tourism being set to make up 25% by 2020 it's important that this demographic is included in the curriculum. So when I was asked by Professor of Tourism Kevin Markwell to contribute I didn't hesitate. It was [...]
The second World Summit on Accessible Tourism - Destinations for All was held in October 2018. The conference was held in Brussels and Melissa James of Inclusive Tourism was invited to present. Her presentation was titled Advocacy Initiatives for Accessible Tourism and discussed the importance of collaboration between stakeholders including government departments, tourism operators and people with disabilities. Melissa shared her experience of working with these various stakeholders to achieve outcomes that benefit the community as a whole. From putting together Accessible Experience Guides in the lead up to the Commonwealth Games, to running educational workshops in partnership with the likes of Destination Gold Coast. Working with tourism operators, helping them to identify and remove barriers and connecting them [...]
Sounds like the beginning of a joke doesn't it. It's a line I use in my Disability Awareness Training to highlight the discrimination that occurs on a regular basis by staff that simply don't have the training to know better. This time, I'm referring to the case of the young woman out celebrating her 21st birthday when she was turned away by security staff at the Marlborough Hotel in Newtown, Sydney. Why was she turned away? Because she as cerebral palsy but security staff thought she was drunk. Now, I can understand that they may have thought her to be drunk as CP can affect speech and movement. But it's reported that rather than having a conversation with her, [...]
This week saw the launch of a great initiative from Destination Gold Coast. With funding from the Department of Innovation, Tourism Industry Development a program will be run over the next six months where eight Gold Coast businesses will be mentored through a process enabling them to cater better to the accessible tourism market. Assistant Minister for Tourism Industry Development, Meaghan Scanlon MP popped her head in to meet the participants and share her thoughts on the need for better accessibility. Melissa James of Inclusive Tourism will act as mentor to each business. She will guide them through a process where they will identify barriers to access and put together a plan to rectify them, including short, medium and [...]
Brisbane Airport has invested more than $3 million in the past five years implementing its extensive Disability Access Management Plan in addition to the funding for DDA compliance incorporated into other major projects.It's the first airport in Australia to open a dedicated Changing Places facility for passengers with disabilities. It's located on the ground floor of the Domestic Terminal and there are plans to open a second one in the International Terminal.Changing places facilities are different from standard accessible bathroom amenities. They are larger and are fitted out with specialised equipment such as hoists, adult change table and a toilet fitted with movable handrails. This enables better use for people with severe disabilities and their care providers.Stephen Goodwin, Brisbane Airport Corporation (BAC) [...]
Accessible holidays in a nutshell. Why should age, mobility issues or any disability be an obstacle to people who wish to travel and enjoy the good things in life? According to Melissa James, founder and CEO of Inclusive Tourism, it shouldn’t. “Take the baby boomers for example. They’re retiring and it’s estimated 40% of them will have some sort of disability. They’re still active, travelling and wanting to have fun. They just need to know the places they are going are suitable for them.” The accessible holiday planning process becomes a lot more complex when you or someone in your group has a disability. With one in five Australians fitting into this category, more and more people need to [...]
Developers Going Accessible Developers seizing on disability-friendly apartment opportunities as NDIS needs soar By social affairs correspondent Norman Hermant - ABC.net.au For most of the last decade Amy Pilson could not escape a sense of loneliness and isolation. Amy lives with paraplegia and uses a wheelchair. Her home was a ground unit at her grandmother's house and the outside stairs were a constant reminder of the life she was missing. "Everything else is up the stairs. Three bedrooms, main kitchen, my family all live up there," she said. "It isn't the nicest having to be so separated from your family. You do live together, but totally separate," she said. "I think now, 'How did I survive that long?'" Ms [...]
Disability campaigner Megan Grant says she was refused service because of her assistance dog It really is sad that in this day and age people with disabilities are still being refused service because staff are not aware of the law. It's probably not their fault - chances are they just haven't been given appropriate disability awareness training. In this particular case Megan Grant, a disability campaigner, was told she could not bring her assistance dog, Jonesy, into the Cluck Bar and La Porchetta in Mentone last Sunday. Ms Grant, profoundly deaf since birth, said the dog is her ear — alerting her to the doorbell or the phone ringing and other everyday sounds. She said a Cluck Bar employee became extremely [...]